Welcome to our site. Can Medical Services Inc. As Private Lifemed Medical Center (“Lifemed”), users/visitors/members (all abbreviated as “data owners”) who use our website with the extension www.lifemeddental.com (“Site”) and benefit from our services, ensure that our services and site are safe and our Policy We have prepared this Policy in order to provide information about This Policy also explains how your personal information you share with us is used, processed and protected.
We strongly point out that by using our site and benefiting from our services, you will be deemed to have read and reviewed the provisions of the Policy and accepted the content exactly. By using our website and services, you accept the practices and rules set forth in this Policy. Users of our website do this on their own initiative and are obliged to comply with all relevant legislation provisions. All visitors inside and outside of Turkey using this website accept that the site is subject to the laws and regulations of the Republic of Turkey. Our company reserves the right to change, change, add or remove the provisions of the Policy within the scope of the legislation. Changes to this Policy will also be posted on this website. We encourage you to check our website from time to time to stay up to date with the most up-to-date version of our policy. You can tell if the Policy has been revised since your last visit to our site by looking at the "Last Updated" date at the top of this page. Please read this Policy and its terms carefully. Your use of our site and/or use of our services means that you agree to be bound by the provisions of this Policy without any limitation, eligibility or modification, as well as the provisions of our Terms of Use. If at any time you do not accept the terms and conditions herein, we strongly ask you to stop using the site.
Collected Information: Various “Personal Information” and “Non-Personal Information” can be collected through our website. Personal Information is information that identifies or can identify you as an individual, such as name, surname, e-mail address. Non-Personal Information is aggregate information, demographic information, IP addresses and other information that does not directly reveal your identity.
a. Non-Personal Information: Non-Personal Information is anonymous information and information that does not personally identify you. Non-Personal Information; cookies, internet protocol addresses and web logs; It is collected through our Site from four different sources, namely pixel tags and other Non-Personal Information. Details of these are given below;
i) Cookies: Performing the basic functions necessary for the operation of the site, as in most websites; analyzing the site and improving its performance; (for example, determining the number of visitors to the site and adjusting performance accordingly or making it easier for visitors to find what they are looking for), providing ease of use; (for example, remembering search queries on the next visit of the visitor to the site), personalization, targeting and advertising activities; Cookies can be used for the purposes of (for example, displaying advertisements related to areas of interest on the page viewed by visitors, etc.). Cookies are small text files that are stored on your device or network server via browsers by the websites you visit. Cookies are created by servers associated with the website you are visiting. In this way, the server can understand this when the visitor visits the same site. Cookies do not contain personal data such as name, gender or address of the visitors. Cookies can be classified in terms of their owner, lifetime and intended use;
Platform cookies and third-party Cookies are used, depending on the party placing the cookie. Platform cookies are created by Lifemed, while third-party cookies are managed by different people in partnership with Lifemed.
Session cookies and persistent cookies are used according to the duration of the activity. Session cookies are deleted when the visitor leaves the site, while permanent cookies may remain on the visitors' devices for various periods depending on the usage area.
According to the usage purposes, technical cookies, verification cookies, targeting/advertising cookies, personalization cookies and analytical cookies are also used on our site.
Visitors to our site always have the opportunity to customize their preferences for cookies by changing the browser settings in which they view the site. If the browser in use offers this possibility, it is possible to change the preferences for Cookies through the browser settings. Thus, although it may differ according to the possibilities offered by the browser, data owners have the opportunity to prevent the use of cookies, to choose to receive a warning before the use of cookies, or to disable or delete only some Cookies. Preferences for cookies may need to be made separately for each device from which the visitor accesses the Platform. We would also like to remind you that various functions of the Site may not work if some Cookies are turned off.
ii) IP Protocol Addresses and Web Logos: Collecting IP addresses is standard practice on the internet and is done automatically by many websites. We collect and store your IP address in order to diagnose the problems on our servers, to manage our website, to ensure that you access the data service that will enable you to connect with the site in the fastest way, and to provide a personalized experience in terms of the language used in your visits and the region where the Site is accessed, in line with your preference. Our site's web servers automatically collect visitors' Internet Protocol (IP) addresses and log files. Your IP address is an identification number automatically assigned to your computer by your Internet Service Provider (ISP). The number is automatically identified and stored in our server log files when you visit the Site, along with the time of your visit(s) and the page(s) you visited. This information is collected generally and does not contain any Personal Information.
iii) Pixel Tags: We may also use "pixel tags" or similar tools and HTML-formatted e-mail messages to provide you with more useful information and a more personalized experience the next time you visit our site. A Pixel Tag is usually a single pixel (1X1) electronic image that is not normally seen by visitors to our site and can be associated with cookies on visitors' hard drives. Pixel Tags do not contain Personal Information and allow us to count users who have visited certain pages of our site to provide branded services and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted email messages, Pixel Tags can tell the sender whether an email has been opened.
b. Personal Information: In terms of any personal data (“Data”) you have transmitted to Lifemed, in accordance with the Law on the Protection of Personal Data No. 6698 (“KVKK”), Lifemed; In the capacity of Data Controller and Data Processor, personal information; within the framework described in the law and adhering to the terms and limits explained below; can obtain, record, store, preserve, update, change, rearrange, disclose, transfer, transfer, share, classify, anonymize to third parties in cases and to the extent permitted by the legislation, in order to continue its services, only within the scope and purpose described below. Health Services Basic Law No. 663, Decree on the Organization and Duties of the Ministry of Health and its Affiliates, Regulation on Outpatient Diagnosis and Treatment, Law on Protection of Personal Data No. 6698, Regulation on Personal Health Data, Ministry of Health regulations and other relevant legislation. and in other ways enumerated in the law.
Personal Data Processed: Your personal and private data, especially your health data: name, surname, TR Identity number and/or passport number and/or temporary TR Identity number, place and/or date of birth, marital status, gender, health security, occupation, insurance card number, workplace registry and/or patient identification number and other identification data that may identify you; your address, telephone number, e-mail address and other communication data, voice call records kept by customer representatives and/or patient services in accordance with call center standards, and personal data obtained when you contact us via e-mail, letter and/or other means; your financial data such as payment information, billing and billing information; your data on private health insurance for the financing and planning of health services, and your data on payer institution information such as the Social Security Institution; During the execution of medical diagnosis, treatment and care services, including but not limited to patient medical reports, diagnostic data, biometric and genetic data, laboratory results, test results, examination data, doctor analysis and comments, appointment information, prescription information, and/or a part of them. all kinds of health information and your data obtained as a result of it; your notifications such as surveys, thank you, letters of complaint, satisfaction results; If you use the car park, your license plate information, your images obtained from the camera recordings that are constantly recorded in the common areas of our Medical Center as per the legislation, your health data that you send and/or enter through all websites and online services of Private Lifemed Medical Center, your IP address, your cookies and other personal data, in case you apply for a job, your other personal data, including the CV provided in this regard, and all kinds of personal data related to your possible service contract, in short, any information and document that helps to make the identity of our customers/patients specific or identifiable, KVKK article 3 Pursuant to the provision, it is within the scope of personal data (“Personal Data/Personal Data”). Your personal data may be processed by Lifemed in connection with the purposes stated below and in a measured manner and may be transferred to the persons, institutions and organizations specified below with your express consent or for the reasons stipulated in the relevant legislation.
Purposes and Legal Reasons for Processing Personal Data: Your Personal Data/Personal Data may be processed by Lifemed for the following purposes:
-We fulfill our legal obligations in the Health Services Basic Law No. 3359, Decree Law No. 663 on the Organization and Duties of the Ministry of Health and its Affiliates, Regulation on Outpatient Diagnosis and Treatment, Law on Protection of Personal Data No. 6698, Regulation on Personal Health Data and other legislation. and fulfill the requirements of the services you request,
- Identification and verification in order to prevent your Personal Data/Personal Data from being captured by others,
- Protection of public health, preventive medicine, medical diagnosis, execution of treatment and care services, planning and management of health services and financing,
- Planning and managing the internal functioning of our Medical Center and daily operations,
- Supply of medicines and/or medical supplies and/or devices specific to you,
- Informing you about the appointment, providing information and/or reminding you of the appointment,
- Carrying out risk management and quality improvement activities,
- Fulfilling legal and regulatory requirements,
- Sharing and responding to the information obtained with the Ministry of Health and other public institutions and organizations in accordance with the provisions of the legislation,
- Questioning your entitlement with the institutions/organizations that have a contract with our Medical Center or reaching a financial agreement with these institutions regarding the health services offered to you,
- Sharing and authenticating information requested by contracted institutions/organizations, especially private insurance companies, within the scope of financing health services,
- realization of your payments, e-invoicing, e-archive invoicing and, if necessary, making returns and changes, issuing invoices for the services we provide,
- Taking all necessary technical and administrative measures within the scope of data security of our Medical Center's systems and applications,
- Analyzing your use of health services and storing your health data, responding to your questions or complaints about our services, in order to develop and improve the health services we provide to you,
- Sharing information with through the communication channel you prefer within the scope of treatment and service, determination of transaction information,
- Providing necessary information in line with the requests and inspections of regulatory and supervisory institutions and official authorities,
- Preserving information about your health data, which must be kept in accordance with the relevant legislation,
- Compliance with internal policies and principles,
- measuring patient satisfaction and increasing patient satisfaction after receiving health services,
- To transfer your complaints/requests to Lifemed and if you have given permission to communicate, to carry out special promotion and information activities and to make you benefit, to carry out marketing and campaign activities, to send newsletters/brochures, to conduct data analysis-research, to contact you for information purposes and limited to these. Execution and development of medical diagnosis, treatment and care services, planning and management of health services and financing, increasing patient satisfaction, research and related reasons,
- backing up/archiving, storing and keeping records of transactions made, compliance with information storage, reporting, informing obligations and performance of our legal obligations in accordance with the provisions of the relevant legislation.
Your Personal Data/Personal Data obtained and processed in accordance with the relevant legislation will be transferred to Lifemed's physical archives and/or information systems and will be stored both in digital and physical environment within the period described in this Policy.
Personal Data Transfer: Your Personal Data/Personal Data by ensuring that all necessary technical and administrative measures are taken to ensure the appropriate level of security in accordance with KVKK and relevant health legislation; In line with the purposes in our policy; Health Services Basic Law No. 3359, Decree Law No. 663 on the Organization and Duties of the Ministry of Health and its Affiliates, Regulation on Outpatient Diagnosis and Treatment 6698 Personal Data Protection Law, Regulation on Personal Health Data and other relevant legislation allow the person/institution and/ or organizations; depending on the payment method you prefer, to the relevant banks, online payment systems, if you have received service within the scope of insurance / foundation / fund, to the relevant insurance company, foundation, fund and intermediary institutions, to the infrastructure provider in order to resolve your complaints and to provide you with a better service, e-invoicing To the relevant institutions/organizations and infrastructure providers within the scope of /e-archive invoicing transactions, to the server hosting, archiving, storage and software service providers that we work with for the backup/storage/archiving/storage of the transaction records; It may be transferred to Lifemed's employees, legal, financial and tax consultants, auditors and persons, institutions and organizations permitted by the provisions of the legislation for the resolution of your complaints or a problem or the fulfillment of our legal obligations. When transferring your personal data to the third parties specified in this section, a transfer will be made only to the extent necessary and within the scope of its relevance.
Collection Method and Storage Period of Personal Data: Personal Data/Your Personal Data; for the above-mentioned purposes; During and/or before and/or after your arrival at the health institutions within Lifemed; verbal, written, visual or electronic media, telephone, SMS, MMS etc. e-mails (e-mails) you send online through the Social Security Institution system through telecommunication communication means, from the records shared in case of benefiting from a private insurance company, in case you come to our Medical Center by referral and/or through the records of other health institutions and organizations, if you send it yourself. are collected automatically or non-automatically, in written, verbal or electronic media, through audio and video recordings made for security purposes, through written, printed and similar channels such as call records, website, oral, magazine subscription form, and physical and stored digitally.
Lifemed, by complying with the relevant periods, in case of a period stipulated under the provisions of the legislation to which it is subject, the personal data it provides; if such a period is not foreseen, it will be able to store it only for the period necessary for the purpose for which they are processed. Your Personal Data KVKK art. It will be deleted, destroyed or anonymized when the purpose that requires it to be processed in accordance with 7/f.1. ceases to exist and/or when the statute of limitations/reservation periods that we compel us to process your data in accordance with the legislation expires.
Rights and Exceptions of Personal Data Owner: By applying to Lifemed in writing or by other methods to be determined by the Board; a) learning whether your personal data is being processed, b) requesting information if your personal data has been processed, c) learning the purpose of processing your personal data and whether it is used in accordance with its purpose, ç) knowing the third parties to whom your personal data is transferred in the country or abroad, d) your personal data To request correction if it is incomplete or incorrectly processed, e) To request the deletion or destruction of your personal data within the framework of the conditions stipulated in Article 7 of the Law, f) To request that the third parties to whom your personal data has been transferred be notified of the transactions made in accordance with subparagraphs (d) and (e) listed above, g) you have the right to object to the emergence of a result against you due to the analysis of your personal data exclusively by automated systems, and ğ) to demand the compensation of the damage in case you suffer damage due to the unlawful processing of your personal data. If you wish, you can also use the Information Request Form published on our website with the extension https://www.lifemed.com.tr/kisisel-verilerin-korunmasi/ and which you can obtain physically from Lifemed. It is possible to exercise your rights as of 07.10.2016, the effective date of the regulation. Your requests regarding personal data; a) An e-mail to our company's e-mail address kvkk@lifemed.com.tr, b) Bagdat cd. No:191/A 34730 Ciftehavuzlar-Kadıköy/Istanbul. address, by registered mail, notary public or by hand delivery method, with a petition/application letter. In addition, if the Board determines other methods for the transmission of the request, it will be possible for you to convey your request through these methods. Our company will conclude your requests in the application free of charge as soon as possible and within thirty days at the latest, depending on the nature of the request. However, if the transaction requires an additional cost, the fee in the tariff determined by the Board may be charged. Our company has the right to accept the request or reject it by explaining the reason and notify the relevant person in writing or electronically. If the request in the application is accepted, Lifemed will fulfill your request. If there is a fee charged if the application is due to Lifemed's fault, the fee will be refunded to the person concerned. In cases where the application is rejected, the answer given is insufficient or the application is not answered in due time; The right of the person concerned to file a complaint with the Board within thirty days from the date of learning about Lifemed's reply and in any case within sixty days from the date of application is reserved. Pursuant to the provision of Article 14/2 of the KVKK, no complaints can be made to the Board before the application to our Company, which is the data controller, is exhausted. The right to compensation according to the general provisions of those whose personal rights are violated is reserved.
However, pursuant to Article 28/2 of the KVKK; “Article 11, which regulates your rights, excluding the right to demand compensation; a) Processing of personal data is necessary for the prevention of crime or for criminal investigation b) Processing of personal data made public by the person concerned c) Supervision or regulation of personal data processing by public institutions and organizations that are authorized and authorized by law, and professional organizations in the nature of public institutions. We also state that it will not be applied in cases where personal data processing is necessary for the protection of the economic and financial interests of the State regarding budget, tax and financial matters.
Cases in which Personal Data/Personal Data may be Processed without Explicit Consent pursuant to KVKK: In accordance with Article 5 of KVKK, your Personal Data/Personal Data may be processed without your explicit consent in the following cases:
- In cases clearly stipulated in the law,
- If you, as the data owner, are unable to express your consent due to actual impossibility, or in cases where your consent is not legally valid, it is necessary to process your personal data in order to protect your or someone else's life or physical integrity,
- It is necessary to process your Personal Data/Personal Data of the parties to the contract, provided that it is directly related to the establishment or bankruptcy of a contract,
-It is compulsory for the fulfillment of a legal obligation,
-Your Personal Data/Personal Data has been made public by you,
- Data processing is mandatory for the establishment, exercise or protection of a right,
- Data processing is mandatory for the legitimate interests of Can Medical Services Inc. provided that it does not harm your fundamental rights and freedoms.
- In addition, your personal health data may be processed without the explicit consent of the person concerned, by persons or authorized institutions under the obligation of secrecy, for the purpose of protecting public health, performing preventive medicine, medical diagnosis, treatment and care services, planning and management of health services and financing.
In addition, express consent is not required for disclosures, use and transfers to be made to persons/institutions that may request information in order for our Company to fulfill its legal obligations arising from the legislation to which it is subject and/or due to legal obligations.
Lifemed may take the necessary security measures within the scope of the provisions of the legislation, including physical, electronic and operational measures, to ensure the security of the Personal Information collected through its site and to prevent unauthorized access to the data.
Other Provisions: Ads appearing on our site may also be served to you by our third party advertising partners. In addition, our Site may contain links to third party websites that are not owned or operated by Lifemed. We post these links for your convenience only. Placing a link on our site does not mean that the site linked by Lifemed is safe and/or approved. If you provide your Personal Information to any such third party website at your own request, your transaction will be handled by that third party's website and your Personal Information you provide will be collected by that third party and controlled by their privacy policy. Lifemed is not responsible for the privacy practices of these websites or the content of these third-party websites, including their use of any Personal Information you provide to them. Again, Lifemed is not responsible for the privacy practices or content of other linked websites, or the privacy policies and practices of third parties, or the personal data collected, processed, transferred or used by third parties.
If you have any questions or requests regarding our policy, you can send these questions and/or requests via e-mail to info@lifemed.com.tr. Note that email communications may not necessarily be secure. For this reason, please do not use your credit card information and other sensitive information in your e-mail correspondence with us.
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