As Private Lifemed Medical Center, we would like to inform you about the "Clarification Text within the Scope of Protection of Personal Data" regarding personal data and to fulfill our "Clarification Obligation" in this context...
Can Medical Services Inc. As Private Lifemed Medical Center (“Private Lifemed Medical Center”), taking into account the safety of our valued customers and patients, we would like to inform you about the "Personal Data Protection Law" regarding personal data in order to protect fundamental rights and freedoms, especially the privacy of private life. We want to inform you and fulfill our “Lighting Obligation” in this context.
Our aim; to inform you in the most transparent way about the way your personal data is collected, the purposes of processing, legal reasons and your rights. In terms of any personal data you have forwarded to Private Lifemed Medical Center (“Data”), our Company, Can Medical Services Inc.; In the capacity of Data Controller and Data Processor, personal information; within the framework described in the law and adhering to the terms and limits explained below; can obtain, record, store, preserve, update, change, rearrange, disclose, transfer, transfer, share, classify, anonymize to third parties in cases and to the extent permitted by the legislation, in order to continue its services, only within the scope and purpose described below. Health Services Basic Law No. 663, Decree on the Organization and Duties of the Ministry of Health and its Affiliates, Regulation on Outpatient Diagnosis and Treatment, Law on Protection of Personal Data No. 6698, Regulation on Personal Health Data, Ministry of Health regulations and other relevant legislation. and in other ways enumerated in the law.
Data Controller: Can Medical Services Inc., whose contact information is given below
1. Processed Personal Data
Your personal and private data, especially your health data: name, surname, TR Identity number and/or passport number and/or temporary TR Identity number, place and/or date of birth, marital status, gender, health insurance, occupation, your insurance card number, workplace registry and/or patient identification number and other identification data that can identify you; your address, telephone number, e-mail address and other communication data, voice call records kept by customer representatives and/or patient services in accordance with call center standards, and personal data obtained when you contact us via e-mail, letter and/or other means; your financial data such as payment information, billing and billing information; your data on private health insurance for the financing and planning of health services, and your data on payer institution information such as the Social Security Institution; During the execution of medical diagnosis, treatment and care services, including but not limited to patient medical reports, diagnostic data, biometric and genetic data, laboratory results, test results, examination data, doctor analysis and comments, appointment information, prescription information, and/or a part of them. all kinds of health information and your data obtained as a result of it; your notifications such as surveys, thank you, letters of complaint, satisfaction results; If you use the car park, your license plate information, your images obtained from the camera recordings that are constantly recorded in the common areas in our Medical Center, as per the legislation, to Private Lifemed Medical Center; Your health data, IP address, cookies and other personal data you send and/or enter through all websites and online services of our company, your other personal data including the CV provided in this regard in case you apply for a job, and any personal data related to your service contract, briefly All kinds of information and documents that serve to make the identity of our customers/patients specific or identifiable are within the scope of personal data pursuant to Article 3/d of the KVKK (“Personal Data/Personal Data”).
Your personal data can be processed by Private Lifemed Medical Center in connection with the purposes specified in the 2nd article and in a measured way and can be transferred to the persons, institutions and organizations specified in the 3rd article with your express consent or within the reasons stipulated in the relevant legislation.
2. Purposes and Legal Reasons for Processing Personal Data
Your Personal Data/Personal Data may be processed by Private Lifemed Medical Center for the following purposes:
- Health Services Basic Law No. 3359, Decree Law No. 663 on the Organization and Duties of the Ministry of Health and its Affiliates, Regulation on Outpatient Diagnosis and Treatment, Law on Protection of Personal Data No. 6698, Regulation on the Processing and Privacy of Personal Health Data and other legislation To fulfill our legal obligations and the requirements of the services you request,
- Identification and verification in order to prevent your Personal Data/Personal Data from being captured by others,
- Protection of public health, preventive medicine, medical diagnosis, treatment and care services, planning and management of health services and financing,
- Planning and managing the internal functioning of our Medical Center and daily operations,
- Procurement of medicines and/or medical supplies and/or devices specific to you,
- Informing you about the appointment, providing information and/or reminding you of the appointment,
- Carrying out risk management and quality improvement activities,
- Fulfilling legal and regulatory requirements,
- Sharing and responding to the information obtained with the Ministry of Health and other public institutions and organizations in accordance with the provisions of the legislation,
- Questioning your entitlement with the institutions/organizations that have a contract with our Medical Center or reaching a financial agreement with these institutions regarding the health services offered to you,
- Sharing information and identity verification requested by contracted institutions/organizations, especially private insurance companies, within the scope of financing health services,
- realization of your payments, e-invoicing, e-archive invoicing and, if necessary, making returns and changes, issuing invoices for the services we provide,
- Taking all necessary technical and administrative measures within the scope of data security of our Medical Center's systems and applications,
- Analyzing your use of health services and storing your health data, responding to your questions or complaints about our services, in order to develop and improve the health services we offer you,
- Sharing information with you through the communication channel you prefer within the scope of treatment and service, determination of transaction information,
- Providing the necessary information in line with the requests and inspections of regulatory and supervisory institutions and official authorities,
- Preserving information about your health data, which must be kept in accordance with the relevant legislation,
- Compliance with internal policies and principles,
- measuring patient satisfaction and increasing patient satisfaction after receiving health services,
- Transfer and follow-up of your complaints/requests to our Company
- if you have given communication permission, to carry out special promotion and information activities and to make you benefit, to carry out marketing and campaign activities, to send newsletters/brochures, to make data analysis-research, to contact you for information purposes and to provide you with, without limitation, medical diagnosis, treatment and care execution and development of health services, planning and management of health services and financing, increasing patient satisfaction, research and related reasons,
- backing up/archiving, storing and keeping records of transactions made, complying with information storage, reporting and informing obligations in accordance with the provisions of the relevant legislation and fulfillment of our legal obligations.
Your Personal Data/Personal Data obtained and processed pursuant to the relevant legislation may be transferred to the physical archives and/or information systems of Private Lifemed Medical Center, and stored both in the digital environment and in the physical environment within the period specified in article 4.
3. Personal Data Transfer
By ensuring that all necessary technical and administrative measures are taken to ensure the appropriate level of security in accordance with the KVKK and relevant health legislation, your Personal Data/Personal Data in line with the purposes in the 2nd section; Health Services Basic Law No. 3359, Decree Law No. 663 on the Organization and Duties of the Ministry of Health and its Affiliates, Regulation on Outpatient Diagnosis and Treatment 6698 Personal Data Protection Law, Regulation on Personal Health Data and other relevant legislation allow the person/institution and/ or organizations; depending on the payment method you prefer, to the relevant banks, online payment systems, if you have received service within the scope of insurance / foundation / fund, to the relevant insurance company, foundation, fund and intermediary institutions, to the infrastructure provider in order to resolve your complaints and to provide you with a better service, e-invoicing To the relevant institutions/organizations and infrastructure providers within the scope of /e-archive invoicing transactions, to the server hosting, archiving, storage and software service providers that we work with for the backup/storage/archiving/storage of the transaction records; It can be transferred to our Company's employees, legal, financial and tax consultants, auditors, and to persons, institutions and organizations permitted by the provisions of the legislation, in order to resolve your complaints or a problem or to fulfill our legal obligations. When transferring your personal data to the third parties specified in this article, a transfer will be made only to the extent necessary and within the scope of its relevance.
4. Collection Method and Storage Period of Personal Data
Personal Data/Your Personal Data; For the purposes specified in section 2; During and/or before and/or after your arrival at the health institutions within the Private Lifemed Medical Center; verbal, written, visual or electronic media, telephone, SMS, MMS etc. By telecommunication communication means, online via the Social Security Institution system, from the records shared in case of benefiting from a private insurance company, in case you come to our Medical Center by referral and/or in case of your own transmission, through the records of other health institutions and organizations, e-mails you send, call center calls The records are collected in written, verbal or electronic media, by automatic or non-automatic means, through written, printed and similar channels such as the website, oral, magazine subscription form, through audio and video recordings made for security purposes, and in physical and digital formats. stored in the environment.
Our company, by complying with the relevant periods, in case of a period stipulated within the scope of the provisions of the legislation to which it is subject, the personal data it provides; if such a period is not foreseen, it will be able to store it only for the period necessary for the purpose for which they are processed. Your Personal Data KVKK art. It will be deleted, destroyed or anonymized when the purpose that requires it to be processed in accordance with 7/f.1. ceases to exist and/or when the statute of limitations/reservation periods that we oblige us to process your data in accordance with the legislation expires.
5. Rights and Exceptions of Personal Data Owner
By applying to our company in writing or by other methods to be determined by the Board; a) learning whether your personal data is processed, b) requesting information if your personal data has been processed, c) learning the purpose of processing your personal data and whether it is used in accordance with its purpose, ç) knowing the third parties to whom your personal data is transferred in the country or abroad, d) your personal data To request correction if it is incomplete or incorrectly processed, e) To request the deletion or destruction of your personal data within the framework of the conditions stipulated in Article 7 of the Law, f) To request that the third parties to whom your personal data has been transferred be notified of the transactions made in accordance with subparagraphs (d) and (e) listed above, g) you have the right to object to the emergence of a result against you due to the analysis of your personal data exclusively by automated systems, and ğ) to demand the compensation of the damage in case you suffer damage due to the unlawful processing of your personal data. If you wish, you can also use the Information Request Form, which is published on our website with the extension https://www.lifemed.com.tr/kisisel-verilerin-korunmasi/ and which you can obtain physically from Private Lifemed Medical Center. It is possible to exercise your rights as of 07.10.2016, the effective date of the regulation. Your requests regarding personal data; a) An e-mail to our company's e-mail address kvkk@lifemed.com.tr, b) Bagdat cd. No:191/A 34730 Ciftehavuzlar-Kadıköy/Istanbul. address, by registered mail, notary public or by hand delivery method, with a petition/application letter. In addition, if the Board determines other methods for the transmission of the request, it will be possible for you to convey your request through these methods. Our company will conclude your requests in the application free of charge as soon as possible and within thirty days at the latest, depending on the nature of the request.
However, if the transaction requires an additional cost, the fee in the tariff determined by the Board may be charged. Our company has the right to accept the request or reject it by explaining the reason and notify the relevant person in writing or electronically. If the request in the application is accepted, our Company will fulfill your request. If the application is due to the fault of our Company, if there is a fee charged, the fee will be returned to the person concerned. In cases where the application is rejected, the answer given is insufficient or the application is not answered in due time; The right of the person concerned to file a complaint with the Board within thirty days from the date of our Company's response, and in any case within sixty days from the date of application, is reserved. Pursuant to the provision of Article 14/2 of the KVKK, no complaints can be made to the Board before the application to our Company, which is the data controller, is exhausted. The right to compensation according to the general provisions of those whose personal rights are violated is reserved.
However, pursuant to Article 28/2 of the KVKK; “Article 11, which regulates your rights, excluding the right to demand compensation; a) Processing of personal data is necessary for the prevention of crime or for criminal investigation b) Processing of personal data made public by the person concerned c) Supervision or regulation of personal data processing by public institutions and organizations that are authorized and authorized by law, and professional organizations in the nature of public institutions. We also state that it will not be applied in cases where personal data processing is necessary for the protection of the economic and financial interests of the State regarding budget, tax and financial matters.
6. Circumstances in which Personal Data/Personal Data may be Processed Without Explicit Consent pursuant to KVKK
Pursuant to Article 5 of the KVKK, your Personal Data/Personal Data may be processed without your explicit consent in the following cases:
- In cases clearly stipulated in the laws,
- If you, as the data owner, are unable to express your consent due to actual impossibility, or in cases where your consent is not legally valid, it is necessary to process your personal data in order to protect your or someone else's life or physical integrity,
- It is necessary to process your Personal Data/Personal Data of the parties to the contract, provided that it is directly related to the establishment or bankruptcy of a contract,
- It is compulsory for the fulfillment of a legal obligation,
- Your Personal Data/Personal Data has been made public by you,
- Data processing is mandatory for the establishment, exercise or protection of a right,
- Data processing is mandatory for the legitimate interests of Can Medikal Hizmetleri A.Ş, provided that it does not harm your fundamental rights and freedoms.
- In addition, your personal health data may be processed without the explicit consent of the person concerned, by persons or authorized institutions under the obligation of secrecy, for the purpose of protecting public health, performing preventive medicine, medical diagnosis, treatment and care services, planning and management of health services and financing.
In addition, express consent is not required for disclosures, use and transfers to be made to persons/institutions that may request information in order for our Company to fulfill its legal obligations arising from the legislation to which it is subject and/or due to legal obligations.
Trade Name: Can Medical Services Inc. Private Lifemed Medical Center
Contact Address : Bağdat St. No:191/A 34730 Ciftehavuzlar – Kadıköy/Istanbul
MERSIS No: 0198033722100017
Contact Phone: 444 54 33
Contact Fax Number: 0 216 468 55 99
Contact Email Address: kvkk@lifemed.com.tr